Returns & Exchanges

At Zlade, we want you to be completely satisfied with your grooming experience. If you are not happy with your purchase, we offer a hassle-free 15-day return and exchange policy for all unopened and unused products.

Return Process

• 1.
  Initiate Request

  Log in to your account and navigate to the 'My Orders' section to select the items you wish to return or exchange within 15 days of delivery.

• 2.
  Package Items

  Ensure the products are in their original packaging with all seals intact, then securely pack them to prevent damage during transit.

• 3.
  Schedule Pickup

  Our courier partner will arrive at your doorstep within 48-72 hours to collect the package at no additional cost to you.

• 4.
  Refund Processing

  Once our quality team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.